Privacy Policy
OCiETe Inc. (hereinafter referred to as the "Company") hereby establishes the following privacy policy (hereinafter referred to as the "Policy") regarding the handling of privacy information in the services provided by the Company (hereinafter referred to as the "Services"). Article 1 Privacy Information 1. In the Policy, "Privacy Information" means the information provided to the Company by users for the purpose of using the Services or through the use of the Services. This is not limited to personal information (hereinafter referred to as the "Personal Information") as defined in Article 2 of the Act on the Protection of Personal Information (hereinafter referred to as the "APPI") and includes the following information: (1) Name, date of birth, gender, occupation, and other information that can identify a specific individual (2) Address, telephone number, and account information such as e-mail address, and password (3) Information related to settlement, such as credit card and bank account details (4) Information related to user verification (5) Information related to the use and browsing of the Services by users, such as details of the Services used, the date and time of use, and number of times used, and online behavior while using the Services (This includes cookie information, information related to usage status such as access logs, users’ device information, location, IP address, browser information,browser language, etc.) (6) Interpreting services registered or assigned by users (7) Information uploaded by users to the Company’s website, including files uploaded, comments, messages with other users, and ratings (8) Audio data acquired by the Company while users are engaging the Services (9) Other information entered or transmitted by users through the methods specified by the Company (10) Information collected indirectly from third parties such as the Company’s business partners. 2. The Company shall collect users’ privacy information in the following ways: (1) Where users input privacy information on the Company’s website (2) Where users provide privacy information via e-mail, postal mail, in writing, or by telephone, etc. (3) Where privacy information is collected while users are engaging or browsing through the Services (4) Where privacy information is collected indirectly from third parties such the Company’s business partners. 3. The Company may use information, such as location information obtained from third parties such as the Company’s business partners, in conjunction with users’ Personal Information held by the Company. Article 2. Compliance with Laws and Regulations 1. The Company shall respect users’ privacy and shall take the utmost care in managing their privacy information. 2. As a business operator handling the Personal Information as stipulated in the APPI, the Company shall handle privacy information collected from users appropriately in compliance with laws, regulations, and other norms. In addition, the Company shall handle any of the users’ information that is considered "personal data" under the "General Data Protection Regulation" (EU 2016/679, hereinafter referred to as the "GDPR") appropriately in accordance with the provisions of the GDPR. 3. The Company shall take measures to protect privacy information, such as establishing an internal system and providing training to its employees. In addition, the Company shall ensure that those who are engaged in the business operations pay sufficient attention to the handling of privacy information and perform their duties. Article 3. Purpose of Use The Company shall use privacy information only for the following purposes: (1) To provide the Services (2) To improve the Services (3) To communicate and provide information on various matters related to the Services (4) To link information between the Services related to users’ application (5) To confirm the status of billing, payments, and other approvals related to the Services (6) To investigate and analyze the usage of the Services (7) To conduct surveys on the level of satisfaction with the Services (8) To contact users regarding information and announcements of new services and other various services (9) To solve trouble related to the operation of the Services (10) To be covered by insurance for accidents that have occurred in the interpretation assignments provided by the Services. Article 4. Provision to Third Parties 1. The Company shall not provide the Personal Information among privacy information to any third party (including parties located outside of Japan) without obtaining prior consent from users. However, this shall not apply in the following cases: (1) When the Company outsources all or part of the handling of the Personal Information within the scope necessary to achieve the purpose of use (2) When the Personal Information is provided because of the succession of business due to merger or other reasons (3) When a national agency, a local government, or an individual or entity entrusted thereby requests disclosure of the Personal Information in accordance with the provisions of laws and regulations (4) When permitted by the APPI or other laws. Article 5. Disclaimer The Company shall not be liable for any of the following cases: (1) When users’ privacy information is disclosed or leaked by themselves (2) When users’ willful act or negligence causes a third party to acquire their account and/or other information and to obtain their privacy information. Article 6. Period of Storage 1. The Company shall keep the privacy information disclosed or provided by users for a period of three years from the date of provision. 2. Notwithstanding the preceding paragraph, when there is no longer a need to use the privacy information stored by the Company, the Company shall endeavor to delete such privacy information without delay. Article 7. Use of Cookies, etc. 1. The Company uses Google Analytics provided by Google Inc. on the Services to investigate and analyze the usage status of the Services. For the terms of use of Google Analytics and Google’s privacy policy, please refer to Google’ website. Google Analytics Terms of Service: https://www.google.com/analytics/terms/jp.html Google Privacy Policy: http://www.google.com/intl/ja/policies/privacy/ 2. Google Analytics uses cookies and other mechanisms to track users’ engagement with services. If users do not want their data to be used by Google Analytics, they can take the opt-out procedure provided by Google. 3. Any users who do not want to provide information through cookies may change their browser settings to prohibit cookies. 4. Any changes to the settings mentioned in the preceding paragraph shall be made at the users’ own risk, and the Company shall not be liable for any damages incurred by the user because of changing the settings, such as the inability to view certain information. Article 8. Consent by Users 1. By users’ providing privacy information to the Company, the Company shall deem that they have agreed to the terms of the Policy. For underage users agreement to the terms of the Policy and the Terms of Use by their parents, protectors, or guardians shall be required. 2. Users may withdraw their consent to the Company's usage of their privacy information. 3. Each withdrawal of consent to the Policy made by users based on the preceding paragraph shall be completed by the method(s) designated by the Company. Article 9. Correction of Privacy Information by the Company In the event of a change in the privacy information necessary to achieve the purpose of use,the Company may change such information to ensure that it is accurate and up to date.However, users shall be responsible for ensuring that their privacy information is accurate and up to date. Article 10. Revision of the Policy 1. The Company may revise the Policy in response to changes in laws and regulations, business needs, etc. If the Policy is revised, the Company shall notify users in any method it deems appropriate. 2. Revisions to the Policy shall become effective upon the posting of the revised Privacy Policy on the Company's website for the Services. 3. Users who do not agree with any revision of the Policy may request that the Company delete their privacy information in the method specified by the Company. Article 11. Request for Disclosure, Correction, and Deletion of Privacy Information 1. Users may review, add, correct, and delete their privacy information at any time in their account. 2. Users may request that the Company disclose any of their privacy information in the Company’s possession that cannot be confirmed in their account through the method determined by the Company. In the event of such a request, the Company shall investigate whether or not it falls under any of the following items and respond to the disclosure of the privacy information based on the investigation results. As to the method of disclosure of the privacy information, the Company shall seek to accommodate the users’ preference. However, if disclosure through the preferred method is difficult, the Company shall respond to the request by delivering a written document. (1) When disclosure may harm the life, body, property, or other rights or interests of the users or a third party (2) When there is a risk that disclosure could disrupt the proper business operation of the Company’s group (3) When disclosure would violate laws and regulations (4) When the Company cannot confirm that the request for disclosure is made by the person in question. 3. Users who believe that their privacy information is untrue may request that the Company correct, add, and/or delete the privacy information in the method specified by the Company. If such a request is made, the Company shall investigate without delay to the extent necessary, and shall correct, add, and/or delete the relevant privacy information based on the results of the investigation. 4. Users may request the Company to stop using, or providing third parties with, their privacy information in the method designated by the Company. If such a request is made, the Company shall investigate without delay to the extent necessary. If there are deemed to be reasonable grounds for the request, the Company shall suspend the use, or provision to third parties, of all or part of the relevant privacy information to the extent necessary for the protection of the user's rights and interests. 5. Users shall agree that the Company may charge a fee for disclosure of privacy information as stipulated in Paragraph 2. Article 12. Measures in case of Leakage, etc. 1. In the event of a partial leakage of the privacy information held by the Company, the Company shall report the event to regulatory authorities without delay and take appropriate measures to resolve the problem in accordance with the provisions of the laws and instructions of the regulatory authorities. 2. In the event of a partial leak of privacy information held by the Company, the Company shall not compensate any individual users for damages unless otherwise specified in laws and regulations. Article 13. Contact for Inquiries Please direct any inquiries regarding the Policy to the following contact person. Name: Shintaro Hanzawa Telephone number: 03-6868-8786 E-mail address: info@ociete.jp Office Hours: +81 03-6868-8786(Weekdays 10am-7pm Japan time) Established on September 2, 2019 Revised on April 1, 2021 Revised on April 1, 2022